PRIVACY POLICY
Welcome! Your privacy matters to us, and we want you to feel comfortable using our website. This policy explains what information we collect, how we use it, how we protect it, and your rights.
**What We Collect**
- Names, Emails, Addresses, Payment methods (like credit/debit card info, processed securely)
**How We Use Your Information**
- To process orders and payments
- To communicate with you about your account, orders, or updates
- To improve your experience on our site
- To comply with legal requirements and prevent fraud
We never sell or rent your personal data to third parties.
**How We Protect Your Data**
- We use secure servers and encryption
- Only authorized staff can access your information
- We regularly update our security practices
**Your Rights**
- Request a copy of your information
- Ask us to correct or delete your data
- Opt out of marketing emails anytime
- Request your data in a portable format
Just contact us at theurbanmockingbird@gmail.com to exercise these rights.
**Cookies**
We use cookies to improve your experience. You can manage cookies in your browser settings.
**Children’s Privacy**
We don’t knowingly collect information from children under 13. If we learn we have, we’ll delete it.
**Policy Updates**
We may update this policy. Please check back for changes. We’ll notify you if there are major updates.
**Contact Us**
Questions? Email us at theurbanmockingbird@gmail.com.
Thank you for trusting us with your information!
TERMS OF SERVICE
Welcome! We’re excited to help you find the perfect plants and accessories—online or at one of our pop-up shops. Please read these terms before shopping with us.
**1. Shopping & Orders**
You can purchase products through our website or in-store. Please provide accurate information when placing orders. Payment is securely processed using trusted methods.
**2. Shipping & Delivery**
We work hard to deliver your items quickly and safely. Shipping times may vary based on your location and product availability.
**3. Returns & Exchanges**
- Plants: All plant sales are final. We do not accept returns or exchanges for plants.
- Non-Plant Items: You may return planters, apparel, and accessories within 30 days of receiving your order, as long as items are unused and in original condition. Buyers are responsible for return costs.
**4. Product Information**
We strive to provide accurate descriptions and images. If you have questions about any product, please contact us.
**5. Privacy & Security**
Your privacy is important to us. We only use your information to process orders and improve your experience. We never share your data without your consent.
**6. Limitation of Liability**
We are not responsible for damages resulting from misuse or improper care of products, especially living plants. Please follow care instructions for best results.
**7. Changes to Terms**
We may update these terms from time to time. Please review them before making a purchase.
**8. Contact Us**
Questions or feedback? Reach out through our contact page. We’re here to help!